Mindgateway Base
Refund & cancellation policy
This policy covers deposits, cancellations, rescheduling, and refunds for review engagements — not product retail.
Scope
Applies to paid insider dealing reviews, filings analysis briefs, event-window monitoring, and booked clarification calls with Mindgateway Base.
Eligibility
Refunds depend on how far work has progressed and whether a deposit or full fee was paid. Indicative website fees are not charges until we issue a written confirmation.
Timeframe to request
Request a refund or cancellation in writing to contact@mindgatewaybase.digital within 14 days of payment, or sooner if your filing window has already opened and you need an immediate stop.
Full refund
A full refund is available if we have not started document collection or reading, or if we cancel the engagement for our own reasons (for example, a conflict we discover after intake).
Partial refund
If reading has begun but no brief has been delivered, we may refund the unused portion after deducting time already spent, documented at our standard daily rate implied by the agreed fee. Once a brief PDF has been delivered, the fee for that engagement is non-refundable.
Non-refundable items
- Completed briefs and memos already delivered
- Third-party document retrieval fees paid on your instruction
- Monitoring days already covered under an active window
Deposits
Monitoring windows may require a deposit. The deposit is applied to the final fee. If you cancel before the window starts, the deposit is refundable minus any preparation already performed. After the window starts, the deposit is non-refundable; unused remaining fees may be partially refunded as above.
No-shows and rescheduling
Clarification calls may be rescheduled with at least 24 hours’ notice. A no-show without notice forfeits that call slot; the written brief remains yours. A second call can be booked at an additional fee.
Work already started
“Started” means we have pulled filings, begun the timeline, or drafted sections. Email us immediately if you need work paused; we will confirm the stop time in writing.
Process
- Email contact@mindgatewaybase.digital with your engagement reference and reason
- We confirm eligibility within five business days
- Approved refunds are returned by the original payment method where possible
Processing time
Refunds typically appear within 10–15 business days after approval, depending on your bank or payment provider.
Method
Bank transfer or the same channel used for payment. We do not issue cash refunds at the Chiang Mai office.
Exceptions
If a mandatory Thai consumer rule grants a wider right, that rule prevails for eligible clients. This policy does not cover goods we do not sell, subscriptions we do not offer, or software licences.